Frequently Asked Questions

We base our valuations on a range of factors including make, model, mileage, and market-driven data to provide a price that's fair. Further information can be found here.

There are a variety of simple things you can do to increase how much money you'll get for your car, including repairing any damage and giving it a good clean.

Yes, we'll buy cars of all makes and models regardless of age, mileage, or condition.

Absolutely, we'll buy non-runners, but you'll need to arrange for your car to be towed or transported to a Sell Your Car location safely. Our Sell Your Car associates may be able to help you find the safest way of transporting your non-runner.

Unfortunately, we don't currently buy cars that have been deemed as an insurance write-off.

Unfortunately, we don't offer a collection service at this stage. However, we cover the majority of the UK, so you'll just need to drop your car off at a Sell Your Car location at a time that suits you.

We guarantee to pay more for your car than other car buying outlets. So, if you find a better price elsewhere, double check they don't charge any admin fees (we don't), and let us know. We'll then look at our valuation to make sure it's accurate.

To sell your car, you'll need the following documents:

• Your Driving Licence
• A bank statement – addressed to your name and current home address, dated within 3 months
• Vehicle registration document (V5C)
• Vehicle service history (if applicable)
• All keys – including spares
• Any accessories related to the use of the vehicle i.e. user manuals, locking wheel nut, memory cards etc

If your car is currently on a finance agreement, we'll also need:

• Valid finance settlement letter – showing final settlement figure and finance company bank details (if applicable)

All documents must be the originals and not photocopies.

You'll need the V5C before we can buy your car. But don't worry, as you can easily order a new one using the DVLA website.

Yes, we sure will. We'll also help to settle your finance agreement. You'll just need to bring a document showing how much you owe (otherwise known as a settlement agreement), as well as the finance company's bank details to the Sell Your Car appointment.

You can request these documents and details from your finance company beforehand.

Yes, if your car has a private plate that you no longer wish to keep, then we will be happy to buy your car with the plate on.

If you'd like to keep your private plate, you'll need to visit the DVLA website to arrange for your private plate to be put on retention. Once you have a V5C showing the car's original registration number, we can then buy it off you.

Yes, you can.

We understand selling a loved one’s car after they’re gone can be an emotional experience, and we’ll do everything we can to make the process as easy as possible.

Before you sell the car, you’ll need to get some extra documents together:

• The owner’s death certificate

And one of the following:

• A letter from a solicitor detailing your right to sell the car
• The car owner’s will, identifying you as the executor

If the car has any outstanding finance, we’ll also need:

• The finance settlement letter showing how much is owed and the finance company's bank details.

As soon as all the paperwork is complete, and you've handed over the keys, we'll request for the money to be paid into your bank account.

That usually happens on the same day if everything is sorted before 2pm on a weekday, and you're happy for us to do an ID check. Otherwise, the payment will be in your bank within 3 working days.